**Customer Support Analyst – Influencer Community ID-1862 – blithequark Store**

Are you a customer support enthusiast with a passion for creating exceptional experiences for creators and influencers? Do you thrive in a dynamic startup environment where no two days are the same? Look no further! blithequark, a rapidly growing B2B SaaS/Martketplace platform, is seeking a highly skilled Customer Support Analyst to join our Creators Growth Team. As a key member of our team, you will be responsible for providing top-notch support to content creators from the US, Canada, EUR, and UK, ensuring their seamless experience on our platform. **About blithequark** blithequark is revolutionizing the creators economy by connecting brands with creators and influencers for impactful collaborations. Our platform is designed to empower creators to showcase their talents, build their audiences, and monetize their content. As a Customer Support Analyst, you will play a vital role in helping us achieve our mission by providing exceptional support to our creators. **The Role** As a Customer Support Analyst, you will be the primary point of contact for content creators, resolving their issues, and providing answers to their questions. You will work closely with our Creators Growth Team to ensure that our platform is user-friendly, efficient, and meets the evolving needs of our creators. Your responsibilities will include: * Resolving content creators' issues and emails, providing answers to typical questions, diagnosing issues, and solving typical issues with admin tools * Creating tech tickets in case creator issues couldn't be solved by the creator or yourself, tracking resolution, and notifying creators when the issue is solved * Defining and optimizing the structure of support ticket classification tags to create transparency of support volumes * Tracking and owning customer support efficiency metrics (volume of requests per creator, response time, resolution time, volume of requests per category) * Providing feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction * Building a library of typical answers for support requests and automating support communications where possible using Intercom tools * Being the owner of the FAQ for UGC creators & Influencers: constantly reviewing and updating its structure & contents, tracking its usage and efficiency in self-resolution of issues * Regularly checking the status of ongoing platform transactions * Sending follow-up emails to unresponsive content creators * Tracking content creators with a massive amount of unresponsive transactions and DMing them in social media * Applying consequences based on blithequark quality policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) * Managing (approving/refusing/escalating) transaction "decline requests" from brands and content creators * Resolving issues spotted from the transaction status checking process * Coordinating tasks for the Customer Success team (follow-up with unresponsive brands, deals to close) * Supporting management in AppStore and Google Play (answering to reviews) * Contributing to team brainstorms and planning sessions, generating insights about the overall efficiency of the processes, and proposing your improvement ideas **Requirements** To succeed in this role, you will need: * 2-3 years of previous experience in a customer support role * Excellent written, verbal communication skills (English proficiency level C1) * Experience using tech startup tools like Google spreadsheets, Slack, G-Suite * Strong analytical and problem-solving skills * Customer orientation and ability to step into customers' shoes * Proactive and self-starting attitude, ready to work in a dynamic startup environment * Strong organizational and planning skills * Ability to deal with a high volume of tickets/tasks * Ability to work independently * Experience of working with content creators/influencers is a plus * Experience of working with Hubspot is a plus **What We Offer** As a Customer Support Analyst at blithequark, you will enjoy: * Forever remote role * Work from anywhere * Salary in USD commensurate with your experience and location * +15 days off + US holidays * International exposure to global clients and employees **Why Join blithequark?** At blithequark, we are passionate about creating a workplace that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we strive to provide a work environment that fosters growth, creativity, and innovation. If you are a customer support enthusiast who is passionate about creating exceptional experiences for creators and influencers, we encourage you to apply for this exciting opportunity. **How to Apply** If you are ready to take your customer support skills to the next level and join a dynamic startup team, please submit your application through our website. We can't wait to hear from you!