Customer Org Engagement Specialist

Department: Customer Planning Strategy & Delivery Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Customer Organization Engagement Specialist delivers on our Purpose by providing administrative and project support to theEmployee Engagement & Insights Team. This role acknowledges Employee life events on behalf of Customer CARE Senior Leaders, coordinating run-of-show and prepping items for meetings and events, paying vendor invoices, reconciling budgets, and providing support to the Employee Engagement & Insights Team. The Customer Organization Engagement Specialist is passionate about supporting our People, continually learning and growing in their expertise each day, and helping to pilot the future of Southwest. Additional details: • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities • Participate actively in regularly scheduled meetings for both the Team and department to ensure successful results that meet the changing needs of SWA • Assist in the delivery of projects on time, on target, and on budget • Manage logistics for a variety of department initiatives • Organize materials for meetings, presentations, and reports • Capture notes and project flows into PowerPoint presentations • Communicate with outside sources, vendors, Teams, and internal Customers via personal contact, telephone, and written correspondence • Must be able to meet any physical ability requirements listed on this description • May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, note taking, designing forms, and other office procedures • Knowledge of event and meeting planning • Ability to think strategically and work independently • Ability to communicate effectively in both written and verbal formats • Ability to prioritize responsibilities and modify actions based on needs of the business • Ability to demonstrate flexibility, common sense, and good judgment • Ability to meet confidentiality expectations regarding confidential, proprietary, and sensitive Company information • Must have excellent organization skills and attention to detail • Must work under tight time constraints to accomplish assignments and projects • Must have proficient knowledge of Microsoft Office products Education • Required: High School Diploma or GED Experience • Entry level experience, developing skills and knowledge in Employee Engagement Licensing/Certification • N/A Physical Abilities • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Some travel may be required, flexibility to work outside of regular office hours Pay & Benefits: Competitive market salary from $58,850.00 - $65,400.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** Potential for annualProfitSharingcontribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love:https://careers.southwestair.com/benefits • Pay amount does not guarantee employment for any particular period of time. • *401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits • **ProfitSharingcontributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.