**Customer Billing Representative – EST Working Hours for blithequark**

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a dynamic and forward-thinking company that specializes in providing top-tier operational support to U.S.-based organizations. As a Customer Billing Representative at blithequark, you will play a vital role in handling customer billing inquiries, reviewing account balances, and accurately documenting accounts. Your exceptional problem-solving skills, combined with your ability to remain patient and empathetic in all customer interactions, will make you an invaluable asset to our team. **About blithequark** blithequark is a dynamic and fast-growing BPO company based in South Africa, dedicated to delivering high-quality service with precision, efficiency, and a personal touch. We are not a recruitment agency, but rather a dedicated extension of our clients' teams, working tirelessly to provide top-tier operational support to U.S.-based organizations. **Job Responsibilities** As a Customer Billing Representative at blithequark, your key responsibilities will include: * Managing customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution * Communicating clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies * Maintaining accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems * Collaborating with internal teams to ensure account information is accurate and up to date * Following up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship * Assisting in preparing financial documentation and reports related to billing and collections activity **Requirements** To succeed in this role, you will need to possess: * Strong attention to detail with a methodical and analytical approach to problem-solving * Excellent verbal and written English communication skills * Proficiency in Microsoft Office Suite, particularly Excel and Outlook * Proficiency with QuickBooks * Ability to remain patient, empathetic, and professional in all customer interactions **Working Hours and Requirements** As a Customer Billing Representative at blithequark, you will work Monday to Friday from 15h00pm to midnight (SA Time). To ensure seamless communication with our U.S.-based clients, a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Additionally, a reliable power backup solution is required to manage load shedding and power outages. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Billing Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** blithequark is a company that values its employees and strives to create a positive and inclusive work environment. Our company culture is built on the principles of: * Respect and empathy for all employees and clients * Open communication and transparency * Continuous learning and development * Collaboration and teamwork **Compensation, Perks, and Benefits** As a valued member of the blithequark team, you will receive: * Competitive salary and benefits package * Opportunities for career advancement and professional growth * Ongoing training and development programs * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you are a highly organized and detail-oriented individual with excellent communication skills, we invite you to apply for the Customer Billing Representative role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note** If you are not contacted within 14 working days, please consider your application unsuccessful. Originally posted on Himalayas.